Utility Billing


Text Example

    The Utility Billing Department is responsible for the reading, billing, recording, and collecting charges for water, sewer and sanitation services provided to the residents of Nederland. The office operating hours are Monday through Friday from 8 a.m. – 5 p.m. If you need to contact someone regarding problems with your water or sewer service after 5 p.m., on weekends, or on holidays, please call 723-1540.


New Service Requirements:


 

  • Your service can be started the same day if requested by 12:00 P.M.

     

    • Residential Deposit - $110.00 - $225.00
    • Commercial Deposit - $110.00 - $310.00
  • 1. Any person and/or business desiring to obtain water service from the CITY shall make application on a form supplied by the CITY. The application shall include:

    1. Name of the individual to be responsible for the payment of utility service

    2. The social security number of the individual responsible for payment

    3. The driver's license number

    4. The applicant's employer

    5. The applicant's work telephone number

    6. Address to be served

    7. Address, if different from the service address, to which bills are to be sent

    8. Home telephone number

    9. The signature of the individual responsible for payment

    10. Proof of identification

      11. Rental agreement if applicable

     

    2. The person responsible for the payment of utility service shall agree that he/she will abide by all ordinances, rules, policies, and/or regulations governing water and sewer service provided by the CITY.


Zone Information/Bill Due Dates


    Account Numbers* 01 Thru 06

    Billing Date 1st Tuesday of each month

    Due Date 3rd Wednesday of that month

    Text Example

    * Please note that the numbers indicated denote the first two numbers of your account number.

     

    For your convenience, we accept payments in the form of: Cash, Check, Money Order, Visa, MasterCard, Discover or Bank Drafts.

     

    Utility bills are due 15 days after they are issued. If payment is not received by the 16th day, a 10% penalty shall be assessed. If an account becomes two months past due, a disconnection notice is mailed to the customer as a final reminder. The total amount due must be paid before the disconnection notice due date to avoid interruption of service.

    Account Numbers* 07 Thru 12

    Billing Date 2nd Tuesday of each month

    Due Date 4th Wednesday of that month

    Text Example

    * Please note that the numbers indicated denote the first two numbers of your account number.

     

    For your convenience, we accept payments in the form of: Cash, Check, Money Order, Visa, MasterCard, Discover or Bank Drafts.

     

    Utility bills are due 15 days after they are issued. If payment is not received by the 16th day, a 10% penalty shall be assessed. If an account becomes two months past due, a disconnection notice is mailed to the customer as a final reminder. The total amount due must be paid before the disconnection notice due date to avoid interruption of service.

    Account Numbers* 13 Thru 18

    Billing Date 3rd Tuesday of each month

    Due Date 1st Wednesday of the next month

    Text Example

    * Please note that the numbers indicated denote the first two numbers of your account number.

     

    For your convenience, we accept payments in the form of: Cash, Check, Money Order, Visa, MasterCard, Discover or Bank Drafts.

     

    Utility bills are due 15 days after they are issued. If payment is not received by the 16th day, a 10% penalty shall be assessed. If an account becomes two months past due, a disconnection notice is mailed to the customer as a final reminder. The total amount due must be paid before the disconnection notice due date to avoid interruption of service.

    Account Numbers* 19 Thru 24

    Billing Date 4th Tuesday of each month

    Due Date 2nd Wednesday of the next month

    Text Example

    * Please note that the numbers indicated denote the first two numbers of your account number.

     

    For your convenience, we accept payments in the form of: Cash, Check, Money Order, Visa, MasterCard, Discover or Bank Drafts.

     

    Utility bills are due 15 days after they are issued. If payment is not received by the 16th day, a 10% penalty shall be assessed. If an account becomes two months past due, a disconnection notice is mailed to the customer as a final reminder. The total amount due must be paid before the disconnection notice due date to avoid interruption of service.


Water Service Rates


 

  •     Inside City   Outside City
     First 2,000 Gallons (minimum)*  $ 10.50  $ 15.05
     Each additional 1,000 gallons**  $ 3.35  $5.10
     Each additional 1,000 gallons above 50,000 gallons  $ 3.36  $ 5.11
     Water Line Maintenance – per 1,000 gallons (above minimum)  $ 0.34  $ 0.34

Sewer Rates


 

  • Inside City Outside City
    First 2,000 Gallons (minimum)* $ 10.90 $ 16.70
    Each additional 1,000 gallons** $ 5.50 $ 6.95
    Each additional 1,000 gallons above 50,000 gallons $ 5.71 $ 7.16
    Water Line Maintenance – per 1,000 gallons (above minimum) $ 0.34 $ 0.34

Garbage Service Rates & Trash Removal Rates


 

    All residences inside the CITY limits shall be required to use the CITY garbage service in accordance with the following schedule:

    Inside City Rates (per month) $ 20.25 + sales tax*
    Additional Container $   8.65 + sales tax*
    All charges on utility service bills shall be due and payable to the CITY fifteen (15) days after the date the bill is mailed to the person responsible for payment.

    Click here to download a copy of Utility Rate Ordinance

    Businesses Inside the CITY limits may elect to utilize the CITY garbage service in accordance with the following schedule:

    Inside City Rates (per month) $ 20.25 + sales tax*
    Additional Container $ 10.00 + sales tax*

     



    Businesses Inside the CITY limits may elect to utilize the CITY garbage service and not receive twice a month trash service in accordance with the following schedule:

    Inside City Rates (per month) $ 13.25 + sales tax*
    Additional Container $ 10.00 + sales tax*

     

    All charges on utility service bills shall be due and payable to the CITY fifteen (15) days after the date the bill is mailed to the person responsible for payment.

    Click here to download a copy of Utility Rate Ordinance
  • Trash blocking drainage - a service fee of $50.00 - $200.00 will be charged to the owner of the property when it becomes necessary to clear a ditch of trash and/or debris during, before, and/or after a rainstorm to prevent possible flooding. The fee shall be based upon the amount of work performed by the City. The City shall document the work and add the service fee on the customer's next bill; the next month bill will be the customer's notice.

     
    Miscellaneous trash and/or debris, defined as green waste and/or any other bulky items not able to be placed into the standard City garbage container, from empty (undeveloped or vacant) property must be hauled off by the owner or developer at their expense. Violations of said policy will be forwarded to the City's Code Enforcement Department for compliance. The City shall not reconnect services until said violation has been resolved by the Code Enforcement Officer and/or Municipal Court

     
    The City will provide collection of trash to residential and commercial customers receiving garbage service twice per month. The amount of trash removed shall be limited to four (4) cubic yards per collection. Trash piles greater than the prescribed 4 cubic yards must be removed from the property within ten (10) calendar days or violations may be forwarded to the City's Code Enforcement Department for compliance. If the City's Code Enforcement Officer tags the pile in violation, the City solid waste service shall not pickup that trash. The CITY shall not provide this service to vacant properties or those properties without an active account. Green waste and trash will not be removed if it is co-mingled.


    Should an owner of property or customer within the City request the removal of trash, the City may do so at a cost equivalent to the actual costs of personnel, equipment, and disposal fees but . no less than $20.00 per cubic yard per collection for quantities greater than four cubic yards. Payment must be made to the City prior to the trash being collected. The amount of trash to be collected shall not exceed four (4) cubic yards at any one time. Such service shall be provided at the discretion of the City dependent upon such factors including, but not limited to, existing work load, and scheduling. This provision shall not apply to the accumulation of trash due to work performed by contractors and/or individuals/companies hired by the property owners. The placement of the trash in quantities greater than four cubic yards shall constitute the owner or customer's request for said service and acceptance of prescribed fees.

    Click here to download a copy of The City's Utility Rate Ordinance.

Water Conservation


 


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